Return / Refund Policy

Our refund policy 

To take advantages of services, return and replacements, the original invoice must be presented

Return must be in full boxes and make sure material must be unused.
If any of our products fall below the high standard you expect, we will happily refund or exchange it according to the terms and conditions set out below.

  • Limelight.qa is unable to procure products: a reasonable time of 7-10 days from the date of authorization has to be given.
  • Products faulty on arrival
  • Products are lost in deliveries.
  • Refunds for products purchased under a promotional offer will be based on the terms of the promotional price. Bundle offers or “Buy 1 Get 1 free” offers: In this case you will have to return all the items in this offer.
  • Refund settlement will take place once the returned product has been received back and a quality check has taken place, this procedure normally takes 4-5 days, then 2 business days to issue the refund. Please be aware that sometimes the refund will not show on your account until the next statement cycle is issued from your bank.
  • We will refund the delivery charge in full if the product received is faulty / damaged and you return all products of your order at the same time. If you choose to keep some of the products, we will retain the balance of the delivery charge that applies to the products you keep.
  • Please keep all items with their complete packaging and inside packaging intact if you intend to refund any items within the conditions set out. No exchange or refund will be considered without it.
  • 7 Days money back Guarantee if you change your mind, provided that the merchandise is as new, in a re-sellable condition and the consumables are still sealed, refund can be granted upon approval within 7 days after delivery. However the normal delivery or supplier delivery charge as well as card transaction charges will be charged back as well as any additional charges incurred by courier collection.
  • Return value above QR 500/ only through bank transfer/cheque/credit card.
  • When Replacing the items, the value of the return must be same as of the invoice
  • All disputes are subject to Qatar jurisdiction only.
  • Return and refund will be in same mode if the payment is in credit card.
  • It is customer’s responsibility to check and verify the quantity before and after buying or while receiving the material.
  • Please refer Tiles Fixing Instruction printed on the box before fixing the tile to avoid any colour variations or any other issues.

How to return a product

All orders will be refunded if the product is received “Faulty / damaged” or within a 7 day period if the product is found to be Faulty. In such cases the product must be returned with all correct manuals, packaging intact that came with the product, if any of these are found to be incorrect then the refund will not be processed. (Contact customer services for courier uplift date)

After the 7 day window for refund of faulty products any product that becomes faulty after this period will be subject to the manufactures warranty, limelight.qa customer support can assist in directing you to Limelight Store location so that after sales service with the supplier can be arranged. (Where applicable)

Any product past the initial period of refund as set out above and after the manufacturer warranty period will not be eligible for either refund or exchange.

Courier delivered products

If the product was delivered to your home or office by a courier, we can arrange a courier collection for its return. Call customer services 5520 4105 to arrange this. Please make sure courier collected products are well packaged for their return journey all outer packaging must be in the condition it was received in.

Supplier delivered and large products

Larger products or products delivered directly by one of our suppliers. To return these products call our customer services 5520 4105. We’ll arrange for the supplier to contact you to agree a suitable collection date.

Limelight Outlet will not be replacing or refunding any product purchased through the limelight.qa site, all refunds/exchange will be managed and accepted by the limelight.qa customer services team 5520 4105.

How to exchange or replace a product
In case of an incident where a replacement product may be required again please contact the customer services team who will arrange this in line with the Terms & Conditions for replacement and/or faulty products.

Courier returns
Call customer services on 5520 4105 to arrange a courier collection. If you paid by card, we will refund you on the same, once the quality check has been carried out.

Charges and getting your refund
Returns are free of charge for dead received items. Charges will apply for items where you the customer change your mind after the product has been shipped.

Delivery charges
If you have told us you’re going to return all of your order within seven working days of receiving it due to faulty products we will refund your delivery charge in full. If you’re only returning some of the products, or all of the products but after the seven working day period, your delivery charge will not be refunded and further charges for uplift may apply.

Getting your refund
If a courier collects your returned product, your refund will be on the card you used to pay and will be as per the next billing cycle once we’ve received your returned product on Limelight approval. You must also return any free or discounted products bought together as part of a promotional offer. If the product does not fully comply with our policy, we reserve the right to charge a restocking fee.

Cancellation Policy

Cancellation before shipment 

If the order or the item(s) that you want to cancel have not been shipped yet, you can write to our customer support team on info@limelight.qa or call us on +974 5520 4105. (8:00 AM to 8:00 PM)

In such cases, the order will be cancelled, and the money will be refunded to you within 24-48 business hours after the cancellation request is duly processed by us.

Cancellation post shipment 

If you wish to cancel an order that has been shipped but has not yet been delivered, please get in touch with our Customer Support team on +974 5520 4105.

  • In case you have cancelled an order, which has already been handed over to the courier company on our end, they may still attempt delivery. Kindly do not accept the delivery of the order.
  • Once we receive the product(s) back and verify its packaging/condition, we will refund your money within 24-48 business hours. We have to mention here about wear and tear charges, shipping charges, return expenses, etc.

Getting your refund
If a courier collects your returned product, your refund will be on the card you used to pay and will be as per the next billing cycle once we’ve received your returned product on Limelight approval. You must also return any free or discounted products bought together as part of a promotional offer. If the product does not fully comply with our policy, we reserve the right to charge a restocking fee.

For cash on delivery transactions,we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 24-48 business hours of us receiving the products back and your bank details on email. It will take an additional 2-3 business days for the amount to reflect in your account.

Your Consumer rights

Nothing in our returns policy affects your consumer rights.

 

Support

Email: info@limelight.qa

Customer Care: 5520 4105

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